Our PureVPN 2017 Review
PureVPN was founded back in 2006, what makes it one of the oldest player in the market. The company is based since then in Hong-Kong. More than 10 years is a long time. But have they done all their homework? Let’s find out in our review!
Although “totally log free” is promised on their website, their policy states otherwise.They say they keep logs about connection time and used bandwidth. Which we think is totally normal, as it helps them to keep their servers fast and reliable.
They limit the use of their service to only five devices per account. What is normal in this business, but not really up to date. And it means, they have to keep more logs, than stated on their website. Otherwise, such a model could not be implemented.
The service itself does not protect you from WebRTC Leak, what still has to be done manually. How you can do this with different browsers you can read in our guide: “How to protect me from WebRTC Leak”. In our test, sometimes even the DNS was leaking. So we think they have a lot of good thoughts in their mind but have not yet implemented them in full.
As we said, that they are one of the oldest players on the market, they had plenty of time to build their network. They have an impressive amount of more than 750 Servers in 141 countries in 180 locations. Which means their network is one of the biggest on the market. In addition to that, they claim to manage their whole infrastructure by themselves. What means, no third party has insight on any trafficked data on the servers. On the American continent alone they have 244 Servers. So there should be enough for anyone needs. When we tested we had some connection issues. The connection could not be established or the connection broke after some time. When everything went right, we could stream videos without a problem. Torrenting were blocked on all servers we tested, so we recommend to not use PureVPN if you want to torrent.
We really like the UI of the Windows Client and the android app. Everything is easy to reach, easy to understand and easy to use. They must have put a tremendous time into their user interface to have it that perfect. That is definitely the thing they do absolutely right and even for real newbies on computers, this software should be quite understandable.
The Support is not very good. Even though that their website is in different languages, they offer their Support just in English. If you don´t talk in English they can get pretty rude. You can get in touch with them trough e-mail or live chat. The live chat is a nice idea if it works. We had several problems with their chat and had the feeling that we were chatting with just a bot. The email support is not the fastest but offers mostly good advises. What we are really concerned about, are the really bad comments we came across our search. We didn´t have real problems with them because we have chosen their 3 days trial account. Which costs 2.50$ and closes after 3 days. PureVPN is, therefore, the first company we came across, which wants to have money from you for testing their product.
On the internet, you can read from a lot of people, that they had great problems with getting their money back. That´s why we can only give them two stars in Support.
As some of their competitors, PureVPN provides a 7 Day Money-Back Guarantee. Which they call “Risk-Free”. We think that the short 7 Day Money-Back guarantee combined with no free trial at all is not beginner friendly and does not give you the chance to test the service for long enough. And if you don´t like it, you have to wait until they charge the money back. PureVPN offers three different price models, depending on the runtime. If you want to pay monthly you´d have to pay 10.95 per month. The benefit of it is, you can cancel without any minimum term. The second plan is the 2 Years plan. You pay at the start for the whole runtime. The amount is 70.80 for two years, which is more or less, what other providers charge for only one year. What makes PureVPN to one of the cheapest premium VPN Providers on the whole market.
Here is also a youtube video we found, that goes a bit more in detail, if you would like to have further information:
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