CyberGhost VPN is an originally German company, which is now based in Romania. They say that they moved their headquarter because of new data retention laws introduced by the European Union and implemented by Germany. Romania didn´t implement these regulations because their highest court declared them as Unconstitutional. What is pretty good news for everybody who values his security. CyberGhost supports all important protocols like OpenVPN, L2TP/IPSec, IPSec, and PPTP. By that, they can provide you different protocols for different activities. Even though we from VPN-Scan always recommend using OpenVPN for your highest security. In addition, CyberGhost offers their users extra functionalities besides the pure VPN Service. Some of them are:
A meanwhile quite common Killswitch, what they name “SecureDisconnect”, what prevents leaking your data when you disconnect from the VPN-Network.
An Advertise blocking feature
Anti-Tracking module that tries to prevent tracking cookies etc.
Malicious Website Blocker
CyberGhost claims to keep absolutely no logs about the user. What would be perfect, but with the limitation to 1 or 5 devices what they offer, they must have at least data about that. Because of that, we say, they are not completely logging free.
CyberGhost VPN offers some solid performance. After testing different servers we did find a pretty solid connection just slightly below average. Unfortunately some servers had some pretty large speed and performance drops which made us worry a bit more. However if you encounter problems we recommend switching servers. This has solved our problems in 100% of all cases.
CyberGhost has a more or less revolutionary approach on how they protect you. They let you first choose what you want to do.Based on your selection, you can either connect directly and let all the options take care of by the software or define what you want (E.g. your favorite torrenting program). Even CyberGhost can be used as a freeprogram, we definitely recommend to subscribe to the premium, if you want to use CyberGhost VPN. In the free version, you have just limited access to functions and need to wait in a queue before you can start surfing. If you want to have CyberGhost, but can´t afford the fee, you can wait a little time. CyberGhost has really often commercials or specials, where you can get it for just a small amount of theactual price. What we definitely can say is, that CyberGhost is really near the perfect easy to use user interface for the not so advanced. I would even say, my Grandmother of 94 years could use CyberGhost VPN without major problems. Well done CyberGhost!
The Support itself is offered in German and English. So that the majority of their user and our reader should be covered. Besides, they offer their users one of the largest FAQ´s we have ever seen. Every question you could possibly have to their product or VPN general is answered there. To contact them directly via ticket, you need to have a premium membership. In our test, we played a silly customer who has no idea of installing the software on the computer. We received really friendly replies and helpful advises. Because of the lack of a chat and the possibility to contact them if you have questions in advance, we can not give them full points.
As mentioned before, CyberGhost has a Free Package, what is maybe okay for a first test, but in fact is just good for advertising. If you want to use it, you have to wait until it’s a slot available, what can last some time, and sometimes your connection gets closed. You have only limited Bandwidth and you can only access a few Servers. As you see, not really usable. We don’t talk further about that, as we don’t like limitations. For premium users, they offer two packages, which have different costs depending on the duration of the Service.
The cheaper “Premium” Service offers you unlimited Bandwith, with more than 600 Servers in 30 countries and apps for Android or iOS. This package costs if you pay yearly 1,79 per month, so have a yearly charge of 21,48€. If you want to pay this package monthly, your charge rises to 4,99€. The “Premium Plus” package offers you the same features as the Premium package but increases the number of usable devices to five. To use this, your yearly charge would be 34,32€ and monthly 7,99. Still much cheaper than the most other providers.
No reviews yet